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FAQ
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What type of paper / metal are your photographs printed on?Paper prints are printed on luxurious and long-lasting Hahnemühle Photo Rag paper. This beautiful, archival paper accentuates subtle tonal graduations and boasts impressive pictorial depth delivering striking reproduction of detail. Made from 100% cotton rag, this heavyweight paper features a smooth matte finish. Finished with a printed signature. All sizes include a 1" white border. Aluminum prints are printed on archival quality matte ChromaLuxe metal. These beautiful panels not only provide a unique conversation piece, but are also lightweight and come ready to hang. The matte finish diminishes nearly all reflections and provides a soft, elegant yet striking piece. All of my metal prints have the dyes infused directly into, rather than onto, the aluminum sheet. This provides colours that are unmatched in depth and clarity and that will stand the test of time.
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How long will shipping take, and how much does it cost?I am very happy to share that standard worldwide shipping is free of charge and typically takes 2-20 working days depending on your location. All prints are shipped with a tracking number. *Please note that while shipping is free of charge, you will be responsible for any local tax or duties. Print production time takes between 5-10 business days. Great quality takes time! All printing and shipping is handled by my fabulous, local Canadian printing company. They print and inspect each print with great care in addition to using sustainable, locally-sourced products where possible. Estimated Average Shipping Times: Canada & USA: 2-9 Business Days Europe: 7-15 Business Days Rest of the World: Up to 20 Business Days If you require expedited shipping, please include this in your order notes and I will follow up with you regarding options and pricing.
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How will the prints be shipped?Ensuring a safe journey for your print(s) is always a top priority for me. Prints are shipped in reinforced protective tubes or crumple-proof packaging, depending on size, in order to keep them as safe as possible on their journey to you. I can confirm that my shipping partner will always err on the side of more tape than less. In the rare case that you receive a damaged print, please contact me at meganberardelli@gmail.com within 15 days of receiving your order with photos of the damage. I will get a replacement print sent off to you free of charge as quickly as possible.
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What do you do to be eco-conscious / sustainable?I'm glad you asked! This beautiful planet of ours offers me much inspiration for my art, and its health is incredibly important to me. I am proud to share that my local printing company uses sustainable, locally-sourced products where possible. The materials used to produce your order have been carefully selected to reduce our impact on the environment whilst still ensuring your order gets to you in perfect condition. Additionally, I am proud to be a member of 1 Tree Planted. For every print of mine sold, a tree seedling will find a new home somewhere in our world that desperately needs it. Over its lifetime, it will foster animals, ecosystems and communities that rely on forests. And together, they will thrive. This tree will tell a story one day about its time on earth - and that story may be written because of you. My art has always revolved around the solace found in nature, and fostering a reverence and appreciation for our planet. As such, I care immensely about protecting it so that future generations may also have the privilege of experiencing our planet’s raw beauty. One Tree Planted is an alliance of businesses that understand the necessity of protecting the natural environment. I am proud to be a part of this alliance and do my small part to take care of our planet.
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Will my print be signed by Megan Berardelli?My digital signature will be printed on the artwork.
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Is it possible to order a print in a custom size?Of course, please send me a message and we'll see what can be done to accommodate your needs. Most images can be re-sized without issue, however I will send you a final draft to approve if there is any cropping or re-formatting involved.
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What if there's an issue with my order?Your complete satisfaction with your order is my top priority. In very rare cases it is possible for damage or mistakes to occur. Not to worry - in such an event I am always happy to help resolve the issue as quickly as possible. Contact me at meganberardelli@gmail.com with a description of the issue and a photo of the problem (if applicable) and I will work on getting things sorted for you right away.
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What is your return policy?I am truly confident that you'll love your new print(s). They will uphold the test of time and become a statement piece for your space. Straight refunds are not accepted as these are made to order prints, however in the event that you'd like to exchange your print for a different one of equal value, you'll have 15 days to contact me at meganberardelli@gmail.com from the date of delivery to arrange the exchange. You'll just need to cover the shipping charge. The print tubes and packaging are very tough and are capable of surviving the roughest of shipping journeys, however in the rare event that your print arrives with any kind of damage, I will gladly replace it for you completely free of charge. Just send an email with an image of the damage as well as the order number to meganberardelli@gmail.com and I will get the replacement arranged for you right away. I will happily cover the return shipping for any damaged orders and the subsequent replacement print.
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What does Limited Edition mean and how does it work?Limited Edition means that there is a limited number of prints available in each size. Once the prints sell out in each size and edition, they will never be available again. This is it! Each print comes with a unique Certificate of Authenticity providing the name of the artwork, the edition number, production date, and certificate number. My prints are available in the following editions in both fine art paper and matte aluminum mediums: Size 12" x 18": Edition of 75 Size 16" x 24": Edition of 50 Size 20" x 30": Edition of 25 Size 24" x 36": Edition of 15
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